FAQ
What are the fundamental differences between Origin Accelerator and other accelerators on the market?
Origin Accelerator differs from traditional accelerators mainly in its underlying protocol. While most accelerators still utilize IPsec or IKEv2, Origin Accelerator fully adopts the WireGuard protocol, with only 4000 lines of code (over 600,000 for IPsec), enhancing transfer speeds by 3-5 times while significantly reducing battery consumption. Furthermore, Origin Accelerator's no-logs policy has been independently audited by Cure53, with the audit report being completely transparent, achieving a balance of speed and security.
Which operating systems and devices does Origin Accelerator support?
Origin Accelerator provides native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as mainstream Linux distributions (Ubuntu, Fedora, Debian, etc.). In addition, Origin Accelerator offers detailed router configuration tutorials for popular router firmware including Asus, Netgear, OpenWrt, allowing one-time configuration to secure all connected devices in the family.
How can I request a refund if I am dissatisfied with Origin Accelerator?
Origin Accelerator offers a 30-day unconditional refund guarantee. If you're dissatisfied with the service within 30 days of purchase, simply contact our customer service team via live chat or email at support@vpnjs.net without needing to provide any reason, and you can request a full refund. Refunds are typically processed and returned to your payment method within 1-3 business days.
What is the actual connection speed I can achieve with Origin Accelerator?
Origin Accelerator has deployed over 3000 high-speed server nodes worldwide. Actual test results show that connecting to nodes in the Asia-Pacific region averages a latency of less than 30ms, while connections to North American nodes range from 80 to 120ms, with download speeds consistently reaching over 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Origin Accelerator maintains stable and smooth connections even in complex network environments.
What does Origin Accelerator's no-logs policy specifically entail?
Origin Accelerator's no-logs policy covers all of the following: no logging of your original IP address, no recording of connection timestamps, no tracking of accessed websites or domains, no logging of DNS queries, and no recording of bandwidth usage data. All servers operate in a pure RAM environment, where data is automatically wiped upon physical reboot. This policy has been rigorously reviewed by the internationally recognized security auditing firm Cure53, and the complete audit report can be found on the Origin Accelerator official website.
How do I configure Origin Accelerator on my router?
Origin Accelerator provides detailed router configuration tutorials that support popular router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, OpenWrt, etc. The configuration steps typically include: 1) Logging into the router management interface; 2) Navigating to acceleration client settings; 3) Importing the configuration file provided by Origin Accelerator; 4) Entering your Origin Accelerator account credentials. Once configured, all devices connecting to that router's WiFi will automatically be protected by the accelerator without needing to install the client on each device.
Can Origin Accelerator be used for streaming content?
Yes, Origin Accelerator is optimized for streaming performance. Our high-speed nodes can stream 4K ultra-high-definition video content smoothly. Origin Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Origin Accelerator does not encourage users to violate the terms of service of any streaming platform.
Will using Origin Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, the impact of Origin Accelerator on internet speed is minimal. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some scenarios, if your ISP throttles certain traffic types (like video streaming or P2P), using Origin Accelerator might actually improve speed, as the encrypted connection prevents the ISP from conducting deep packet inspection (DPI) and traffic identification.
Does Origin Accelerator support simultaneous connections on multiple devices?
Yes, the Lightning version of Origin Accelerator supports up to 6 devices online simultaneously, while the Flagship version supports up to 10 devices. This means you can use accelerator protection on your phone, computer, tablet, smart TV, and more without extra fees. If you need to protect more devices, it is recommended to configure Origin Accelerator on your router, securing all home devices with a single setup.
How does Origin Accelerator protect my security on public WiFi?
Public WiFi is a high-risk environment for hackers to steal data. When you connect to Origin Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data, even during man-in-the-middle attacks or sniffing. Origin Accelerator also offers an automatic connection feature that activates accelerator protection when it detects an insecure WiFi network.
Is Origin Accelerator's no-logs policy verified by a third party?
Yes, Origin Accelerator's no-logs policy has been independently audited by the internationally recognized security auditing firm Cure53. The audit team conducted a thorough examination of Origin Accelerator's server infrastructure, codebase, and operational processes, confirming that Origin Accelerator does not log any personally identifiable user data. The complete audit report is publicly available for review on the Origin Accelerator official website.
Does Origin Accelerator support Linux operating systems?
Yes, Origin Accelerator provides a native command-line client for Linux, supporting major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories or manual installation of .deb or .rpm packages. The Linux client supports all core features including the WireGuard protocol, split routing, and kill switch.
Does Origin Accelerator offer static IP addresses?
Yes, the flagship version of Origin Accelerator includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to corporate networks or NAS, running online services requiring a fixed IP, or avoiding verification challenges triggered by frequent IP changes. The static IP is exclusively assigned to you and will not be shared with other users.
How does Origin Accelerator ensure that my IP address is not leaked?
Origin Accelerator has built-in comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through an encrypted connection; WebRTC leak protection prevents browsers from exposing your real IP via WebRTC interfaces; and IPv6 leak protection guarantees that IPv6 traffic is also secured. You can verify your protection status at any time using the leak test tool in the Origin Accelerator client or through third-party detection websites.
Can Origin Accelerator handle internet interference?
Origin Accelerator's custom obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In highly restrictive network environments, Origin Accelerator's obfuscation mode can help users keep a stable connection to a free internet. However, please note that Origin Accelerator advocates for responsible use of accelerators and compliance with local laws and regulations.
What payment methods does Origin Accelerator accept?
Origin Accelerator supports a variety of secure payment methods, including Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment provides additional anonymity. All payment channels are processed through PCI DSS certified secure gateways, ensuring your payment information is safe.
In which regions does Origin Accelerator have servers?
Origin Accelerator has deployed over 3000 servers across more than 80 countries and regions worldwide. Key coverage areas include North America (over 30 cities in the USA, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Does Origin Accelerator offer browser extensions?
Yes, Origin Accelerator provides extensions for Chrome and Firefox browsers. These lightweight extensions encrypt traffic only within the browser (without affecting other applications). They are particularly useful for quick IP switching scenarios, such as cross-border shopping comparisons. The browser extensions also feature built-in WebRTC leak protection and ad blocking.
How can I contact the support team for Origin Accelerator?
Origin Accelerator offers multiple customer support channels: 1) 24/7 live chat — access the Origin Accelerator official website to chat with support in real time, with an average response time of under 2 minutes; 2) email support — send an email to support@vpnjs.net, with replies typically within 24 hours; 3) help center — containing hundreds of detailed tutorials and troubleshooting guides. Our customer support team is available in both Chinese and English.
How does Origin Accelerator's ad blocking feature work?
Origin Accelerator Lightning and Flagship versions come with built-in ad blocking and malicious website protection. This feature operates at the DNS level, blocking loading of ad trackers, malicious domain names, and phishing sites by maintaining a blacklist of over 1 million rules, updated daily. This method is more efficient than traditional browser ad blocker plugins as it prevents unwanted connection requests at the network layer.